Various Aspects of Predictive Dialer
When choosing an outsource call center their telephony technology is very important. The efficiency of a telemarketing company will play a large part in determining overall cost.
Using a predictive dialer for outbound calls
If your marketing campaign is an outbound campaign which uses in-house or rented telemarketing lists where a high volume of calls are required, then the call center you select must use a predictive dialer.
Because a large percentage of telephone numbers, in your calling lists, will be busy signals, no answers, disconnected numbers, fax numbers, answering machines or other electronic devices, manually dialing would represent a high percentage of non-productive time...